Poulter Group Customer Policies
June 2026

POULTER GROUP CUSTOMER POLICY SUITE
Policy Number Policy Topic
1.1 WINE2U Privacy Statement
1.2 WINE2U Privacy Policy
2.1 Tipping Point Privacy Statement
2.2 Tipping Point Privacy Policy
2.3 Tipping Point Shipping & Returns Policy

SECTION 1: Wine2U POLICY 1.1: WINE2U PRIVACY STATEMENT
WINE2U Privacy Statement
Wine2U respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This privacy statement explains how Wine2U collects, stores, uses and shares your personal information.
We collect personal information from you, including information about your:
• name;
• contact information;
• location;
• computer or network;
• interactions with us;
• billing or purchase information.
We collect your personal information in order to:
provide and deliver our products and services, process payments and manage customer accounts, communicate with customers, including responding to enquiries, improve our website and services, conduct analytics and business reporting, and comply with legal obligations.
Besides our staff, we share this information with:
• third parties in order to take actions connected to the purpose of collection.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or have it corrected, please contact us at info@wine2u.co.nz, 09 571 0111, or 70 Kerrs Road, Wiri.

POLICY 1.2: WINE2U PRIVACY POLICY
WINE2U Privacy Policy

1. OUTLINE WINE2U.COM LTD (we, us, our), the operator of www.wine2u.co.nz, complies with the New Zealand Privacy Act 2020 (the Act) when dealing with your personal information. This privacy policy explains how we will collect, use, and disclose your personal information. This privacy policy does not limit or exclude any of your rights under the Act. For further information on the Act, please visit www.privacy.org.nz.
2. UPDATES TO THIS PRIVACY POLICY From time to time, we make changes to our information practices and to the functionality of our website, and we update this policy accordingly by uploading an updated version to this website. The date we upload the updated policy is the date the changes take effect. We encourage you to periodically review this page for the latest information on our information gathering and protection practices.
3. COLLECTION OF YOUR PERSONAL INFORMATION
   We only collect personal information that is necessary for a lawful purpose connected with our business. We gather your personal information from: You, when personal information is provided; • through this website and any related service; • through any registration or subscription process; • through any contact with us (such as, but not limited to, telephone or email); • through your purchase or use of our products or services. From third parties where: • you have authorised this, or; • the information is publicly available.                                                                                                                                                                                                                    
   
4. USE OF YOUR PERSONAL INFORMATION
   We use your personal information only for the purposes for which it was collected or for related purposes, including:
   • to provide products and services to you;
   • to communicate with you, including responding to enquiries;
   • to send you marketing communications (you may opt out at any time);
   • to process payments and manage accounts;
   • to improve our products, services, and website;
   • to undertake research and statistical analysis (using anonymised data where practicable);
   • or for any other use authorised by you or permitted under the Act.
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
   We may disclose your personal information only where permitted under the Act, including to: • companies associated with us; • Any business or person that supports our products and services, including but not limited to payment processors, delivery and courier services, and IT, hosting, marketing, and analytics providers. • any business or person that supports or hosts any underlying data centre or information technology system that we use to provide this website or other products and services; • other third parties (for anonymised statistical information); • any person who can oblige us to provide your personal information (such as a regulatory agency); • any other person that is authorised by the Act or another law (such as a law enforcement agency).
   Please note that your personal information may be transferred overseas. Where this occurs, we will ensure that the recipient is subject to comparable privacy safeguards, or we will obtain your express authorisation.
                                                                                                                                 
   
6. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION You have the right under the Act to access the personal information we hold about you and to request a correction to it in our database. With respect to corrections, if we believe the correction is reasonable and we can reasonably make those requested changes to your personal information, we will make the correction. If the correction is not made, we will take reasonable steps to add a note to your personal information records indicating that a request for correction was made, but that no action was taken by us.
   You have the right to request correction of your personal information.
   • Contact: info@wine2u.co.nz We may require proof of identity;
   • If we refuse a request, we will provide reasons;
   • If the correction is not made, we will attach a statement of your requested correction.

7. COOKIES AND OTHER TECHNOLOGIES Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website. We use cookies to: • monitor how our website is used; • store data (e.g., the contents of your cart); • improve our website and user experience. 

Cookies may be disabled by you by way of changing your browser settings. However, this may mean that you cannot use all the features of our website. Other analytics tools (e.g., Google Analytics) may be used to understand how customers use our website and to optimise their experience.
                                                                                                                              

8. ABOUT US www.wine2u.co.nz is a website operated by WINE2U.COM LTD. All enquiries should be in writing to: WINE2U.COM LTD 70 Kerrs Road, Wiri Auckland 2104 New Zealand

SECTION 2: TIPPING POINT POLICY

2.1: TIPPING POINT PRIVACY STATEMENT
TIPPING POINT Privacy Statement
Tipping Point - Privacy Statement
Tipping Point respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This privacy statement explains how Wine2U collects, stores, uses and shares your personal information.
We collect personal information from you, including information about your:
• name;
• contact information;
• location;
• computer or network;
• interactions with us;
• billing or purchase information.
We collect your personal information in order to:
provide and deliver our products and services, process payments and manage customer accounts, communicate with customers, including responding to enquiries, improve our website and services, conduct analytics and business reporting, and comply with legal obligations.
Besides our staff, we share this information with:
• third parties in order to take actions connected to the purpose of collection.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or have it corrected, please contact us at dj@sku.co.nz, 09 571 0111, or 70 Kerrs Road, Wiri.

POLICY 2.2: TIPPING POINT PRIVACY POLICY
TIPPING POINT Privacy Policy
Tipping Point - Privacy Policy

1. OUTLINE Tipping Point Limited (we, us, our), the operator of www.tippingpointwines.co.nz, complies with the New Zealand Privacy Act 2020 (the Act) when dealing with your personal information. This privacy policy explains how we will collect, use, and disclose your personal information. This privacy policy does not limit or exclude any of your rights under the Act. For further information on the Act, please visit www.privacy.org.nz.
2. UPDATES TO THIS PRIVACY POLICY From time to time, we make changes to our information practices and to the functionality of our website, and we update this policy accordingly by uploading an updated version to this website. The date we upload the updated policy is the date the changes take effect. We encourage you to periodically review this page for the latest information on our information gathering and protection practices.
3. COLLECTION OF YOUR PERSONAL INFORMATION
   We only collect personal information that is necessary for a lawful purpose connected with our business. We gather your personal information from: You, when personal information is provided; • through this website and any related service; • through any registration or subscription process; • through any contact with us (such as, but not limited to, telephone or email); • through your purchase or use of our products or services. From third parties where: • you have authorised this, or; • the information is publicly available.
4. USE OF YOUR PERSONAL INFORMATION
   We use your personal information only for the purposes for which it was collected or for related purposes, including:
   Review Date: June 2026 Page 10 of 14
   • to provide products and services to you;
   • to communicate with you, including responding to enquiries;
   • to send you marketing communications (you may opt out at any time);
   • to process payments and manage accounts;
   • to improve our products, services, and website;
   • to undertake research and statistical analysis (using anonymised data where practicable);
   • or for any other use authorised by you or permitted under the Act.
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
   We may disclose your personal information only where permitted under the Act, including to: • companies associated with us; • Any business or person that supports our products and services, including but not limited to payment processors, delivery and courier services, and IT, hosting, marketing, and analytics providers. • any business or person that supports or hosts any underlying data centre or information technology system that we use to provide this website or other products and services; • other third parties (for anonymised statistical information); • any person who can oblige us to provide your personal information (such as a regulatory agency); • any other person that is authorised by the Act or another law (such as a law enforcement agency).
   Please note that your personal information may be transferred overseas. Where this occurs, we will ensure that the recipient is subject to comparable privacy safeguards, or we will obtain your express authorisation.
6. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION You have the right under the Act to access the personal information we hold about you and to request a correction to it in our database. With respect to corrections, if we believe the correction is reasonable and we can reasonably make those requested changes to your personal information, we will make the correction. If the correction is not made, we will take reasonable steps to add a note to your personal information records indicating that a request for correction was made, but that no action was taken by us.
   You have the right to request correction of your personal information.
   • Contact: dj@sku.co.nz
   • We may require proof of identity;
   • If we refuse a request, we will provide reasons;
   • If the correction is not made, we will attach a statement of your requested correction.
7. COOKIES AND OTHER TECHNOLOGIES Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website. We use cookies to: • monitor how our website is used; • store data (e.g. the contents of your cart); • improve our website and user experience. Cookies may be disabled by you by way of changing your browser settings. However, this may mean that you cannot use all the features of our website. Other analytic technologies (e.g. Google Analytics) may be used to understand how customers use our website and optimise their experience.

ABOUT US www.tippingpoint is a website operated by Poulter Family Wines Limited All enquiries should be in writing to: Poulter Family Wines Limited 70 Kerrs Road, Wiri Auckland 2104 New Zealand

POLICY 2.3: TIPPING POINT SHIPPING & RETURNS POLICY
WINE2U Privacy Statement
Shipping & Returns Policy
Couriers & Charges Free shipping to North & South Island addresses across NZ. $10 shipping charge to Waiheke Island & Stewart Island. Unfortunately, we do not ship to the Great Barrier Island or the Chatham Islands. In most cases, your order should arrive within the following estimated delivery timeframes: • 2 to 3 working days for the North Island • 3 to 4 working days for the South Island • Rural deliveries will be subject to the rural delivery service for your area.

Please note that delivery timeframes are estimates only and may be affected by factors outside of our control (e.g. courier delays, weather, or peak periods).
Our standard courier service will require that the delivery be signed for on receipt. Please consider where your wine is being delivered to ensure that someone will be available to sign for the order. You can also waive this condition by changing the service type directly with the courier online using the provided tracking number.

Returns & Refunds
If you’re looking to return or exchange your order for whatever reason, we’re here to help. You can return your product for a refund to the original payment method.
To initiate a return or refund, please complete the steps below: • Contact us at dianne@sku.co.nz • Provide your order details and reason for return.
• Print your prepaid shipping label received by email and attach it to the case/s being returned. • Send all items back to us using the label provided.

Returns – these will be collected from your address by our courier company. We will send a courier collection ticket to be applied to the case/s to be returned.

Refunds – If you require a refund, we will credit the value of the purchase (including freight) if: • the wine was damaged in transit or upon receipt; • the incorrect wine was supplied, or; • the order quantity supplied was incorrect and; • we receive the return request within 30 days of the invoice date, and; • the wine is in saleable condition (unless damaged in transit or upon receipt).

All refunds will be credited to the card used for the initial purchase. Please note that there may be a slight delay while we process refunds through our finance and accounts teams.

Delivery Hours

Restricted delivery days and times that your order can be delivered, and by the hours that our couriers operate. These are as follows; • Monday to Friday: 6:00am – 7:00pm (no weekend deliveries) • No deliveries Good Friday, Easter Sunday, Anzac Day, Christmas Day, Boxing Day, New Year’s Day or 2nd January. Confirming that the above information is still applicable to the business operations.

CANCELLATION & REFUND

Your order is placed as soon as you confirm. For any changes to your order, please email us at dianne@sku.co.nz with the details. We will do our best to accommodate your needs.
Please note that changes or cancellations may not be possible once your order has been dispatched. Unless otherwise agreed, refunds will be made by the original payment method.